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In order to meet the need of the market, we launched "Starke CARE" to provide customers with one-stop product sale and aftercare, and it is the key symbol of Liyuan Starke's entry into a stage; from then on Starke rose from product expert to an omnipotent expert outstanding in both service and products!
"Starke CARE" includes 3 major service systems, namely, pre-sale, in-sale and after-sale service systems:
□ Pre-sale: To study and analyze the customer or the market, develop products that satisfy the market or individualized need of the customers.
□ In-sale: To provide professional technical consultation, solutions, product recommendation and guidance of use for individualized need of the customers.
□ After-sale: After-sale follow-up service -- to establish complete customer archive, inquire about the performance of products after being sold and leased and follow up with better-quality products and better service.
24-hour hotline service -- to provide expedient consultation and assistance for customers at any time during the day.
Emergency maintenance service -- Maintenance network covering the country, full-time maintenance oersonnel on standby at any time, rush to the sport for maintenance within specified time.
Emergency reinforcement service -- Once the products of customers cannot be rebcovered within short period of time, the unique product emergency reinforcement service of Starke will provide reinforcement to customers to meet their urgent need.
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